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Keeping Clients Trust: Even When Things Go Wrong
A thought-provoking course by Bestselling Author Francine Tone gives insights into the emotional side of Attorney-Client relationships with insights on how to stay ethical and competent within this relationship. She covers how to handle clients demands while obeying your ethical and professional obligations within the law as well as responses to clients fears and anger. The second portion of this presentation covers how the limbic system of your brain affects human behavior, demystifying common emotional reactions attorneys face with their clients.